How it works

What happens on a live call, second by second

This is the whole mechanism, no mystery. Your existing number forwards to a dedicated line. When it rings:

1. Ring 1–2 — answered. The agent picks up as your company, using your name, your service area, and your hours.
2. Identify the call type. Emergency loss, scheduled estimate, insurance follow-up, vendor, or wrong number. Everything after this branches on that answer.
3. Run intake. For a loss: source, still active, power status, standing depth, rooms, water category, contents at risk, carrier and claim number. It asks in the order a dispatcher would, and it doesn't read a form out loud.
4. Decide urgency against your rules. You defined what counts as an emergency during the build. The agent applies that, not its own judgment.
5. Escalate or book. Emergency: SMS and call to you and the on-call tech, rolling to the next person if nobody answers. Non-emergency: book a slot on the calendar and confirm by text.
6. Write the record. Contact, address, all intake fields, transcript, and the booked slot land in your CRM before the caller has put their phone down.
7. Hold the irreversible bits. Rolling a truck and quoting a price wait for a human. The agent hands you a decision, not a fait accompli.

What we need from you

One onboarding form and about forty minutes of your attention, total:

• Service area and any zones you refuse or surcharge
• Pricing rules — what the agent may quote, and what it must never quote
• Your on-call rotation and phone numbers
• Your definition of an emergency, in your words
• CRM/calendar access, or a read-only walkthrough if you'd rather we not have keys
• Anything you want it to refuse to answer

What we don't need

Your number doesn't change. Your Google profile doesn't change. Your truck wraps, yard signs, and business cards don't change. You are forwarding a line, not migrating a business. And if you want to start with after-hours only and keep daytime calls in the office, that's a setting, not a different plan.

How we know it's working

Two numbers, both from your own line: calls answered versus calls that reached voicemail before we started, and time from lead arriving to a human conversation. We measure both before launch so there's a baseline to argue with. Every call is transcribed, and for the first month we sit down weekly and read the ones that went badly. That's when the agent actually gets good — not at launch.