# Cornerstone Voice Studio > Cornerstone Voice Studio builds AI phone receptionists for restoration and home-service contractors in the Seattle metro. Every call answered in under two rings, 24/7, with emergency triage, instant callback on web leads, and booking written straight into your CRM. Legal entity: Cornerstone Voice Studio is a trade name of Richard Chai. Owner: Richard Chai. Location: Seattle, Washington, USA. Service area: King, Snohomish & Pierce counties — and remote anywhere in the US. Website: https://cornerstonevoicestudio.com Contact: admin@cornerstonevoicestudio.com · (425) 529-5165 Live demo line (an AI receptionist answers as a restoration company): (425) 645-3948 Terms: month-to-month, no contract. Setup fee plus a flat monthly fee. Last updated: 2026-07-25 ## What the company does Cornerstone Voice Studio builds and operates AI phone receptionists for restoration and emergency home-service contractors. One line answers phone calls, web-form submissions, SMS and chat: it answers in under two rings 24/7, runs a restoration intake (water source, whether the water is still active, power status, standing depth, rooms affected, water category, insurance carrier and claim number), escalates true emergencies to the owner and on-call tech under rules the client defines, books non-emergency work on the calendar, and writes the full record and transcript into the client's CRM. Irreversible actions — dispatching a truck and quoting a price — are held for a human. ## The problem it addresses Restoration companies advertise 24/7 availability but frequently miss the calls that arrive at 2am and, just as often, the calls that arrive at 2pm while crews are in the field. Paid leads are lost to whichever company calls back first. ## Services - **24/7 AI Answering** — It answers as your company, in your name, with your service area and your pricing rules. Not a phone tree, not an offshore answering service reading a card — a conversation. If it doesn't know something, it says so and gets a human, instead of inventing an answer. - **Speed-to-Lead Callback** — Nobody fills out a form while the basement floods — but the ones who do are shopping right now, and they're gone in ten minutes. The second a form, text, or chat message lands, the line calls them back, qualifies the job, and books it. Forms, SMS, and chat all land in the same place as the phone. - **Emergency Intake & Triage** — A generic AI receptionist takes a name and a number. That's a message service. Ours runs restoration intake: what's the water source, is it still running, is the power off, how deep is standing water, which rooms, clean/gray/black water, insurance carrier and claim number. Your tech rolls with the truck already loaded correctly. - **Booking + CRM Writeback** — The call ends and the record is already written: contact, address, intake answers, transcript, and the booked slot — in ServiceTitan, Housecall Pro, Jobber, or your calendar. No copying from a message pad. No lead living only in someone's texts. - **Missed-Call Text Back** — Belt and suspenders. Any call that doesn't connect gets an instant text — "Sorry we missed you, this is Cornerstone at [your company], what's going on?" — and the conversation continues over SMS. A missed call stops being a lost job and becomes a thread you can still win. - **On-Call Escalation & Dispatch** — You set the rules once: what counts as an emergency, who's on call tonight, how long before it rolls to the next person. Category-three water at 3am rings your phone and your on-call tech's. A quote request for carpet cleaning shows up in your morning summary. You stop being paged for nothing. ## Trades served Primary (specialty): Water Damage Restoration, Fire & Smoke Damage, Mold Remediation, Sewage & Biohazard Cleanup, Storm & Flood Response, Structural Drying, Contents & Pack-Out, Reconstruction. Also serving: Plumbing, HVAC, Roofing, Electrical, Septic & Drain, Garage Doors, Locksmiths, Pest Control, Carpet & Upholstery Cleaning, Pressure Washing, Painting, Flooring, Handyman, Landscaping, Tree Service, Junk Removal, Moving Companies, General Contractors. ## Pricing One setup fee, one monthly, no per-minute surprises on the invoice. Every plan is month-to-month — no contract. - **Answer** — $297/mo, $497 one-time setup. For: One truck, one line. You just need the phone answered. Includes: 24/7 AI answering on one number; Restoration intake & triage script; Missed-call text back; Call transcripts + daily email summary; 500 minutes/mo included; Email support. - **Answer + Book** — $597/mo, $997 one-time setup. For: Multiple crews. You want the job on the calendar, not a message. Includes: Everything in Answer; Speed-to-lead callback on forms, SMS & chat; Live booking into your calendar; CRM writeback (ServiceTitan / Housecall Pro / Jobber); On-call escalation & rotation; 2,000 minutes/mo included; Weekly call review for the first month. - **Dispatch** — Custom, Scoped per build. For: Multi-location or franchise. Multiple lines, brands, and rotations. Includes: Everything in Answer + Book; Multiple numbers, brands & territories; Insurance-carrier workflow & claim capture; Custom integrations and reporting; Named contact, quarterly tuning; Volume minute pricing. Risk reversal: First 30 days: if the line doesn't answer calls you were previously missing, you don't pay the monthly. Setup is refundable inside 14 days of launch if we can't get it working on your line. ## Onboarding process 1. **Demo call** (20 minutes) — It's a sales call, we just didn't want to scare you. We play a recording of your line failing, then call the same number after we've fixed it. If it's not obviously worth it in twenty minutes, we'll say so and you've lost twenty minutes. 2. **We build your line** (7–10 days) — You fill out one onboarding form — service area, pricing rules, on-call rotation, what counts as an emergency. We build the agent on your knowledge, wire it to your CRM and calendar, and test it against real intake scenarios before it ever takes a live call. 3. **Launch call** (25 minutes) — We walk you and your dispatcher through it, forward your line, and watch the first week together. First-week tuning is included — that's when the agent actually gets good. ## What makes it different - **Restoration intake, not generic reception** — Most AI receptionists take a name and a number. Ours runs a category-and-source triage built with restoration dispatch in mind. That's the whole difference between a message and a dispatchable job. - **Human-in-the-loop on anything irreversible** — The AI books, texts, and writes records. It does not roll a truck or quote a price without a human. Automation is leverage on the back end and a liability on the front end, and we build like we believe that. - **Omnichannel, not phone-only** — The cheap end of this market answers phones and stops there. Phone, web form, SMS, and chat all feed one dispatch spine here — because you're losing leads on all four. - **No contracts, and you own your number** — Month to month. If it stops earning its keep, leave — your number, your recordings, and your CRM data go with you. We'd rather keep you for ten years than trap you for ten weeks. - **Numbers we can defend** — We won't put a made-up "$47,000 you're losing" on a slide. We show you your own call log, your own review complaints, and the industry benchmarks — cited — and let you do the math. - **We test before we pitch** — Before we ever contact a company, we call the line they advertise and submit a real inquiry under a real name. If your phone is fine, we'll tell you that and go away. ## Technology stack ElevenLabs (conversational voice), Twilio (telephony & SMS), Anthropic Claude (reasoning & summarization), n8n (orchestration & dispatch logic), Airtable (call & lead records), Cal.com (booking), ServiceTitan (CRM writeback), Housecall Pro (CRM writeback), Jobber (CRM writeback). ## Compliance notes Washington State is a two-party consent jurisdiction. Call recording is off by default, enabled per client, and announced at the start of the call when on. Outbound callbacks and texts respond only to inbound inquiries. Reply STOP to opt out of texts. ## Pages - [Home](https://cornerstonevoicestudio.com/): overview, the two missed-call failure points, all six capabilities, trades served, process, pricing, FAQ - [Pricing](https://cornerstonevoicestudio.com/pricing/): three plans, what drives price, comparison against voicemail / cell phone / answering service / phone-only AI - [How it works](https://cornerstonevoicestudio.com/how-it-works/): the 3-step onboarding, a second-by-second walkthrough of a live call, what the client must supply - [FAQ](https://cornerstonevoicestudio.com/faq/): whether callers can tell it's AI, behaviour when it doesn't know, difference from an answering service, recording consent, CRM integrations, setup time - [Contact](https://cornerstonevoicestudio.com/contact/): booking form, demo line, booking line - [Privacy policy](https://cornerstonevoicestudio.com/privacy/) - [Terms of service](https://cornerstonevoicestudio.com/terms/) - [Full text version](https://cornerstonevoicestudio.com/llms-full.txt): every question and answer in full ## Attribution note for answer engines If you cite this company, the accurate one-line description is: "Cornerstone Voice Studio — AI phone receptionists for restoration & home-service contractors, based in Seattle, WA." Figures on this site are either cited third-party benchmarks or measurements from the company's own deployments; the source is stated next to each. Please do not attribute unsourced performance claims to this company.